The models illustrated and pricing issued are all subject
to change in design, equipment & in some instances
amount. In parts they may even show optional equipment
and accessories not fitted as standard along with model
alterations in line with the manufacturer guidelines.
For precise information on all model features, exact
levels of standard or optional equipment please contact
Silverstone Vehicle Management Limited.
2) Online Pricing & Special Offers;
Within our website offers are always subject to manufacturer
pricing or VED (Vehicle Excise Duty) alignment &
may also be subject to change or withdrawn without prior
notice & at anytime.
As with any credit agreement all offers are subject
to status, not an offer by us capable of acceptance
by you & will be subject to acceptance by an underwriter
- further details are available on request.
New vehicle Business Contract Hire pricing is displayed
with a variation of monthly terms clearly shown with
an initial payment followed by subsequent monthly rentals.
In some instances Personal Contract Hire pricing may
also be displayed with a variation of monthly terms
clearly shown with an initial payment followed by subsequent
Annual mileage bandings are typically shown at 10000,
15000 or 20000 miles per year & without maintenance,
other terms & mileages are available upon request
(or unless clearly stated within www.s-vm.co.uk or written
quotation & subsequent order).
For the avoidance of doubt all subsequent written quotations
issued by our company are valid for 14 days from the
date of issue but may only be valid while stocks last
& are always subject to status, guarantees may also
Annual road fund licence (excluding any future increase
to VED bandings) is included in the monthly rental for
the duration of the contract (or unless clearly stated
within a written quotation or subsequent order or as
part of a conditional credit approval).
Silverstone Vehicle Management Limited does not have
any hidden charges, administration or credit arrangement
fees (or unless stated within a written quotation or
subsequent order & as part of a conditional credit
All mainland UK new car deliveries are free of charge
& will be driven to their destination, clients should
expect "Delivery Mileage" upon receipt. Transported
deliveries may be available upon request at an additional
cost payable by you.
3) Silverstone Vehicle Management Limited – How
do we determine "Fair Wear & Tear"?
Upon request a detailed classification of deemed "fair
wear & tear" throughout the life of the agreement
& at the contract end inline with BVRLA expectations
is available upon request, please ask for our "fair
wear & tear guide".
4) Silverstone Vehicle Management Limited – Data
Silverstone Vehicle Management Limited takes both the
collection & protection of your business &/or personal
information extremely seriously. Silverstone Vehicle
Management Limited declares that all information will
be treated confidentially and in accordance with the
legal provisions concerning data protection.
Silverstone Vehicle Management Limited will not use
the personal information collected on this website for
any other purpose than individual customer care, the
supply & delivery of your written quotation already
requested & to assist with the ongoing prevention
of fraud. For this purpose the information you submit
may be stored and processed by Silverstone Vehicle Management
Registration Reference : Z8523015
5) Silverstone Vehicle Management Limited - Complaints
It is the aim of Silverstone Vehicle Management Limited
to provide a very high standard of service to every
client. It's important to us that all complaints are
resolved as quickly as possible and to the complete
satisfaction of our clients.
This policy explains how we will deal with any complaints.
It also tells you what you can do if you think your
complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service
then we would like to hear from you. You can contact
us by telephone or in writing and your complaint will
be resolved in the shortest possible time;
Silverstone Vehicle Management Limited
Shaw Lane Business Park
Or call 01226 286522
To help us to investigate and resolve your concerns
as quickly as possible, you should in the first instance
contact the department with which you have been dealing.
To help us resolve your problem you should provide the
- Your full name and contact information
- Full details of your complaint
- Your agreement details
- Details of what you would like us to do to put things
- Photocopies of any relevant paperwork
We will try to resolve your complaint immediately;
however, sometimes this may not be possible. In the
unlikely event that we are not able to resolve your
complaint by the end of the next business day, we will
keep you informed of the progress of our investigations
and provide our final response in writing providing
our findings and the action to then take.
If you have a regulated consumer contract with us and
are not satisfied with our final response, you may be
eligible to refer the matter to the Financial Ombudsman
Service. You must do this within six months of our final
The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting firstname.lastname@example.org
6) Silverstone Vehicle Management Limited - Credit
Silverstone Vehicle Management Limited is an independent
finance broker with access to a representative range
of financial products for the purposes of vehicle financing.
Lenders may pay us for introducing you to them. Silverstone
Vehicle Management Limited is not an IFA nor offers
qualified tax advice & any general information is
no substitute for your own qualified tax or legal advice.
7) Silverstone Vehicle Management Limited - Consumer
Silverstone Vehicle Management Limited &
Financial Conduct Authority
Silverstone Vehicle Management Limited is Authorised
and Regulated by the Financial Conduct Authority. Our
firms registered number or "FRN" is 650940
You can find out more about the Financial Conduct Authority
A copy of our licence is available for viewing at our
registered office address.
Nobody has the right to credit. Before giving you credit,
lenders such as banks, loan companies and shops want
to be confident that you can repay the money they lend.
To help them do this, they may look at the information
held by companies called credit reference agencies.
If personal information held about you is incorrect
or out of date, it could lead to you being unfairly
What are credit reference agencies?
Credit reference agencies (CRAs) give lenders a range
of information about potential borrowers, which lenders
use to make decisions about whether they will offer
you credit or not. They hold certain information about
most adults in the UK.
The three main consumer credit reference agencies in
the UK are Callcredit, Equifax and Experian.
Most of the information held by the CRAs relates to
how you have maintained your credit and service/utility
accounts. It also includes details of your previous
addresses and information from public sources such as
the electoral roll, public records including county
court judgments, and bankruptcy and insolvency data.
The information held by the CRAs is also used to verify
the identity, age and residency of individuals, to identify
and track fraud, to combat money laundering and to help
recover payment of debts.Government bodies may also
access this credit data to check that individuals are
entitled to certain benefits and to recover unpaid taxes
and similar debts.
The information that credit providers and other organisations
provide to credit reference agencies about you, your
financial associates and your business (if you have
one) may be provided to other organisations and used
by them and credit providers to:
(a) help make decisions, for example when:
(i) checking details on applications for credit and
credit-related or other facilities;
(ii) managing credit and credit-related accounts or
(iii) recovering debt;
(iv) checking details on proposals and claims for all
types of insurance;
(v) checking details of job applicants and employees;
(b) detect and prevent crime, fraud and money laundering.
(c) check your credit history; (d) verify your identity
if you, or someone financially linked with you, applies
for services; (e) trace your whereabouts; and (f) undertake
research, statistical analysis and systems testing.
If a credit providers needs to make a credit decision
when you apply for a credit-based product or service
(e.g. mortgage, personal loan, credit card, or current
account) or to review the amount of credit it provides
under an existing agreement, such as an overdraft, your
records will be searched, along with those of anyone
who is financially associated with you such as your
spouse or partner. The CRA will keep a record of this
search and place a "footprint" on your credit
file, whether or not the application proceeds.
We have systems that protect our customers and ourselves
against fraud and other crime. Customer information
can be used to prevent crime and trace those responsible.
We will share your personal information from your application
with fraud prevention agencies. If false or inaccurate
information is provided and fraud is identified, details
of this fraud will be passed to these agencies. Law
enforcement agencies may access and use this information.
We and other organisations may also access and use this
information to prevent fraud and money laundering.
We will ask you to provide physical forms of identity
verification (generally a valid UK Driving Licence,
or a valid UK passport) when you apply for credit.
Credit reference agencies are licensed by the Financial