10 Reasons why you are in
safe hands with Silverstone Vehicle Management
||Conduct their business
lawfully and comply with all relevant legislation,
trading fairly and responsibly
||Provide clear quotations,
pricing & payment profiles to customers.
|| Ensure that vehicles
sourced and offered to customers meet the
manufacturers current specifications and standards
||Ensure that prior to
representing a customer they obtain their
||Ensure that customers
are provided with clear terms of business.
||Offer advice best suited
to the customer's stated needs and requirements
||Provide clear terms and
conditions of an order, including details
of any cancellation fees as well as guidance
of how to cancel
|| Operate in a professional
manner from an established commercial place
||Ensure all staff are
adequately trained to the required standards.
|| Ensure they have a written
customer complaint handling process in the
event of customer dissatisfaction which adheres
to the Financial Ombudsman Service's requirements
and BVRLA Conciliation Service.