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10 Reasons why you are in safe hands with Silverstone Vehicle Management Limited ...



1 Conduct their business lawfully and comply with all relevant legislation, trading fairly and responsibly

2 Provide clear quotations, pricing & payment profiles to customers.

3 Ensure that vehicles sourced and offered to customers meet the manufacturers current specifications and standards

4 Ensure that prior to representing a customer they obtain their consent

5 Ensure that customers are provided with clear terms of business.

6 Offer advice best suited to the customer's stated needs and requirements

7 Provide clear terms and conditions of an order, including details of any cancellation fees as well as guidance of how to cancel

8 Operate in a professional manner from an established commercial place of business

9 Ensure all staff are adequately trained to the required standards.

10 Ensure they have a written customer complaint handling process in the event of customer dissatisfaction which adheres to the Financial Ombudsman Service's requirements and BVRLA Conciliation Service.